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gera-hbf

toilets

Toilets

elevator

Aufzug

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

stepfree_access

Step-free access

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.




Day
From
Till




Monday
08:00 oclock
18:00 oclock


Tuesday
08:00 oclock
18:00 oclock


Wednesday
08:00 oclock
18:00 oclock


Thursday
08:00 oclock
18:00 oclock


Friday
08:00 oclock
18:00 oclock


Saturday
08:00 oclock
18:00 oclock


Sunday
08:00 oclock
18:00 oclock


Holiday
08:00 oclock
18:00 oclock

db_information

DB Information: Currently open

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".




Day
From
Till




Monday
08:00 oclock
18:00 oclock


Tuesday
08:00 oclock
18:00 oclock


Wednesday
08:00 oclock
18:00 oclock


Thursday
08:00 oclock
18:00 oclock


Friday
08:00 oclock
18:00 oclock


Saturday
08:00 oclock
18:00 oclock


Sunday
08:00 oclock
18:00 oclock


Holiday
08:00 oclock
18:00 oclock

mobile_service

Mobile Service: Currently available

Are you looking for a DB Travel Centre or an agency that sells DB tickets? Use our sales point finder to see where DB sales outlets are located.

travel_center

Travel Centre

db_lounge

DB Lounge

luggage_lockers

Schließfach

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.

mobility_service

Mobility service is available: please notify us in advance at 01806 512 512*

Have you lost or found something on a train or at a station?Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).You can also hand in found items or report a loss at the station.

lost_property

Lost property

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.

 


 

Station rules and regulations 
PDF | 84,5 KB

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