Hamburg-Altona

hamburg-altona

toilets

Toilets

elevator

Aufzug

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

stepfree_access

Step-free access

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.




Day
From
Till




Monday
06:00 oclock
22:30 oclock


Tuesday
06:00 oclock
22:30 oclock


Wednesday
06:00 oclock
22:30 oclock


Thursday
06:00 oclock
22:30 oclock


Friday
06:00 oclock
22:30 oclock


Saturday
06:00 oclock
22:30 oclock


Sunday
06:00 oclock
22:30 oclock


Holiday
06:00 oclock
22:30 oclock

db_information

DB Information: Currently open

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".




Day
From
Till




Monday
06:00 oclock
22:00 oclock


Tuesday
06:00 oclock
22:00 oclock


Wednesday
06:00 oclock
22:00 oclock


Thursday
06:00 oclock
22:00 oclock


Friday
06:00 oclock
22:00 oclock


Saturday
06:00 oclock
22:00 oclock


Sunday
06:00 oclock
22:00 oclock


Holiday
06:00 oclock
22:00 oclock

mobile_service

Mobile Service: Currently available

Are you looking for a DB Travel Centre or an agency that sells DB tickets? Use our sales point finder to see where DB sales outlets are located.

travel_center

Travel Centre

db_lounge

DB Lounge

luggage_lockers

Schließfach

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.

mobility_service

Mobility service is available: please notify us in advance at 01806 512 512*

Have you lost or found something on a train or at a station?Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).You can also hand in found items or report a loss at the station.

lost_property

Lost property

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.

 


 

Station rules and regulations 
PDF | 84,5 KB

central_3s

3-S-Zentrale, Telefon: 040-3918-1 053

parking_spaces

Parking spaces

parking_spaces_for_bicycles

Fahrrad-Stellplätze

local_transport

Local transport

taxis

Taxis

car_hire

Car hire

travel_items

Travel items

We give travellers 30 minutes of free internet access at over 125 stations. You can go online with your smartphone or laptop, send and receive e-mails, upload files to the cloud and make online phonecalls – our free wifi connection doesn't come with restrictions.When your initial 30 minutes are up, you can keep surfing by logging in to a hotspot provided by Telekom. After the 30 minutes end, Telekom offers a range of additional options that are available for purchase. Pricing information is available at www.hotspot.de.Our wifi is very easy to use.Enable wifi on your device and look for networks, then select "Telekom" Open an internet browser and go to a website (any will do) Our system forwards you automatically to the hotspot homepageGo online by selecting "Go online" and then clicking "Start surfing"You can contact the following number if you have questions about Telekom's hotspot or need assistance to use it: +49 800 350 2000 (free of charge).

wifi

Wifi at stations

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.

bahnhofsmission

Bahnhofsmission

Hamburg-Altona

HVV Hamburger Verkehrsverbund

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